Refund Policy

Kindly take the unboxing video of the package.

We take replacement only if the product is damaged when delivered. Reach / Send us the video to purpleirisstore@gmail.com within 24 hours of receiving your order. Without valid proof, we do not give refund/replacement.

We check each & every product multiple times for any damages or defects before dispatching.

We issue replacements or refunds, whichever is feasible for us for the damage of products. A refund can only be issued in case of the unavailability of the same product. Once the refund will be initiated, the customer account will get credited within 4-5 working days.

In case your return is accepted, you need to immediately send us the product back to our address. However, courier charges need to be borne by the customer.

Once the return is approved, we will send you the replacement of the same product.

We will not be able to process any return or exchange if we were not notified within the given time period.

Cancellation Policy

The placed orders cannot be cancelled or exchanged for another product.